News

Glazerite keeps ahead of market trends with new products from DOORCO

Glazerite keeps ahead of market trends with new products from DOORCO IMAGE

 

 

 

 

 

 

 

As a longstanding industry name, with almost 20 years trading under its belt, The Glazerite UK Group is a leading supplier of windows, doors and conservatories to the UK market place. Built on the desire to excel in service and product quality, the company continues to broaden the scope of its product offering to ensure it keeps ahead of the market and does this with the help of like-minded suppliers, such as DOORCO.

Jason Thompson, Group Managing Director at Glazerite, explains: “DOORCO continually develops and expands their product offering – the Inox and Contemporary range launched recently are testament to that. This is great for us as it means we can stay one step ahead of what our customers are asking for. We’re seeing a definite move away from the standard colours and designs as everyone wants something different. With DOORCO’s help, we’ve just launched our new door brochure including their new product ranges. They’ve supported us with supporting our customers. It’s been really well received and we’ve had lots of enquiries for the Contemporary range and smooth finishes.

“We have partnered with DOORCO for the last five years and our relationship now is the best it’s ever been. This is because, as a supplier, they are great to work with as their delivery, service and communications are always spot on. Obviously there may be times when an issue may arise – it’s the nature of the industry – but on those occasions, they always work to resolve matters quickly and keep lines of communication open. We hope our relationship with DOORCO continues to go from strength to strength.”

Michelle Wright, Group Marketing Manager at Glazerite concludes: “With DOORCO’s help we recently launched our new brochure – which was a huge undertaking. Their product knowledge and technical support throughout played a big part in us completing the project in such a short timeframe. They really went above and beyond our expectations of a supplier.”

For more information on Glazerite call: 01933 443222 or visit www.glazeritewindows.co.uk
For more information on DOORCO call: 01625 428955

DOORCO Offers Glazing Service To Give Customers The Bespoke Edge

Glazing ServiceIn response to customer demand, DOORCO has invested in a specialist glazing service to better support customers in the rising popularity of the contemporary composite door.  They are now the only composite door supplier in the UK to offer the Inox, Urban or TriSYS glazing cassette systems as a pre-glazed option to all their Distribution and prepped door customers.

“The key driver behind everything we do at DOORCO is our customers,” explains Dan Sullivan, MD at DOORCO.  “While the desire for more contemporary composite doors grows, so does the complexity of the components required.  Our standard TriSYS cassette, with its unique three-piece frame system, is particularly easy to install – even the most complex of door designs takes minutes – but unfortunately this product is only available in a traditional, woodgrain finish.  As door designs become more modern, customers needed an alternative and the Urban and Inox cassette systems offer a particularly high end, modern, flush finish that creates the ultimate contemporary door.

 

Taking The Pain Away

To obtain perfection, these Urban and Inox demand a very strict installation procedure which is time consuming – some of the most complex designs take two to three hours.  This is a hard switch for our customers and many have said they struggling to justify the additional resource in their fast-paced manufacturing processes.  Our intention is to take the pain away, and to this end, we have set-up a dedicated glazing facility, with specialist equipment run by an expert team.

As part of the launch, we’ve also acknowledged that these products weren’t without their early issues, so we have worked with our supplier to develop the most secure contemporary cassette systems, made up of the best components.

“Urban has a combination of thermally broken aluminium and PVC-U, with a flush-fit exterior that sits on 3mm from the door surface. It is available in a woodgrain or smooth finish, in a range of colours including oak stains, full, half and square panels.  The aluminium finish is perfectly suited to the non-woodgrain, etched finish of LINKS. Inox is a high-grade stainless-steel cassette system, influenced by European style and available in ten different options.  Both these cassettes are complemented by a wide range of decorative glass options made from fused and etched glass.

 

TriSYS
TriSYS
Inox
Inox
Urban
Urban

 

 

 

 

 

 

 

 

 

 

 

“Being able to offer products such as LINKS and Monza II fully glazed with the Inox and Urban cassettes enables us to ensure that the high-end professional finish they need is achieved, creating added value for our customers.  It is another example of DOORCO’s drive to be the composite door supplier of choice and to give back the bespoke edge the composite door market deserves.”

 

For more information call: 01625 428955

DOORCO Welcomes Ben Aspinall as Technology and Projects Lead

BenWith a degree in Business Management and Marketing coupled with industry experience that spans more than a decade, it’s no surprise that DOORCO, the industry’s composite door supplier of choice, is delighted to welcome Ben Aspinall to the team as Technology and Projects Lead.

“I made the move to DOORCO as wanted to challenge myself and progress,” explains Ben. “Having worked with them in my previous role at Business Micros on the implementation of the Business Management System, it was obvious they were a forward thinking supplier, with their customers at the heart of everything they do. The entire team is friendly and approachable, all with a real desire for success. My role as Technology and Projects Lead means I am responsible for overseeing and implementing any software or hardware related advances in technology and also head up any projects being worked on throughout the business. DOORCO has progressed dramatically in recent years and I’m excited to be part of the next stage development. Going forward, with the focus on continuing to improve the customer experience and satisfaction, we have a full range of IT and Marketing projects underway, all of which will play their part in helping DOORCO and our customers to be even more successful”

Jayne Sullivan, Operations Director at DOORCO concludes: ”Ben is a fantastic addition to the DOORCO team, not just because of his credentials, but more importantly he fits with our culture perfectly. We have a significant programme of IT change underway and I couldn’t be happier that Ben is helping to lead these activities forward. ”

DOORCO’S 2018 Customer Charter Commits to Market Leading Service

Customer Charter 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Having established a strong reputation for innovation during its rise to market leadership, DOORCO Ltd, the UK’s largest independently owned composite door manufacturer has now raised the bar even higher. In a bid to be recognised as the most helpful composite door partner, DOORCO announces the launch of its 2018 Customer Charter outlining the service, quality and commitments its customers expect on every journey.

Jayne Sullivan, DOORCO’s Operations Director comments: “The five-point charter represents the culmination of views about what’s important to our customers across our three levels of door supply. Whether it’s a one-off prepped door, single or mixed pallets, or containers for large volume fabricators, each one is equally important to us and responsive service results in the ultimate customer satisfaction we strive for.

“We’ve talked for a long time about what makes DOORCO different, but the charter underpins this message by promising that 99% of our doors are in stock at any one time, doors will be prepped in three days, painted in five days, guaranteed next day delivery is available on all distribution orders made before 3pm and there will be free weekly deliveries.

“We made a conscious decision to invest heavily in IT and Technology through Project Diamond, and although we are still on our journey, early results have allowed us to make these bold commitments to the market. We want to offer our customers something solid. Rather than just a fluffy marketing ploy, DOORCO hereby commits to a service promise that can be measured and we as suppliers can be held accountable for if we fail. We want to be the front runner in the way suppliers treat you in the future.”

Here’s what our customers have to say about our service:

“DOORCO go the extra mile for their customers.” Keith Sadler, Managing Director, VISTA Panels

“The service we’ve received from DOORCO is of a quality that’s few and far between.” Jon Heyes, Director, Prescot Windows & Doors

“Right from the word go, DOORCO impressed us with their ‘open door’ policy when it came to showing us what they could offer to support a customer of our scale.” John Whalley, Managing Director, Nationwide Windows & Doors

“DOORCO is a brilliant supplier to work with. Deliveries are always as expected and if ever there is a problem, they’ll tell you straightaway. They’ll always do whatever they can to accommodate us with last minute orders.” Clare Formby, Assistant Production Planner, Total Glass

For more information call: 01625 428955 or visit: http://www.door-co.com/about-us/

Four Years and Counting…

Lisa Fisher, Customer Services Advisor, celebrates her four-year anniversary as part of team DOORCO. Lisa was one of the original members of the team and comments on the changes she has seen through the growth of the business and Lisa Fisher 1what it’s like to work for DOORCO:

“When I joined DOORCO four years ago we were quite a small team, but since that time the team has grown significantly. Every area of the business has grown a lot and is continuing to do so, and although the teams are larger and busier, we work really well together. We have lots of new customers of all shapes and sizes, and particularly on distribution where I work. The number of slabs now despatched on a daily basis has increased significantly, which brings new challenges to the job. Throughout this growth the core values of the business and the directors have remained. We are bigger, better and more professional, but it still feels like a family run business. DOORCO has looked after me from the get-go and I wouldn’t want to work anywhere else!”

DOORCO is always looking for enthusiastic and motivated people to join the team. For more information on current vacancies, or to send us a copy of your C.V. visit: http://www.door-co.com/jobs/

Jayne Sullivan, Clearview Director of the Month

Name/job title:  Jayne Sullivan, Operations DirectorJayne New

When did you join (or start) the company?  January 2015

Describe your working day:  Up at 6am, sort breakfast for the kids, household chores, usually split the school run between Dan or I which involves over 1 hour trip through the Cheshire Countryside, usually get into the office for just before 9am on school run days, or 7.30am if not. Call via Costa for caffeine fix of the day and then crack on with checking emails, informal meetings and then get onto key items on my to list. I generally only work Mondays-Thursday so get to have Friday’s off.

What is your workspace like?  Try to keep it reasonably organised, but depends on how much other people leave on it for me to review!

First thing you do when you get to your desk?  Clear up any outstanding items left over from prior day, check the bank for payments and then emails.

What websites help you?  On a personal level The Body Coach – helps keeps me honest and motivated to stay fit! I regularly check BBC News and /or twitter to quickly keep up to date on whats going on in the world

Most useful business tool?  We Transfer – essential for me to help when doing marketing and image work.

Best business decision in your current role?  To make a conscious decision to invest heavily in IT and Technology, we are still early in our journey but I believe passionately that IT will help us improve all areas of our business and help drive future growth

Favourite role models and why?  My Mum and Dad – sounds cliché but it’s true. My mum is strong, wise, practical, offers sound advice, incredibly stylish, confident and totally selfless. She is the glue that holds the family together. My Dad is different again – driven, energetic, positive, funny, shrewd, good coach and incredibly caring. They are both happily married after over 50 years together and have taught me above all, the importance of give and take in a relationship.

How do you unwind?  On a weekday, there is nothing like a good dose of fractions or algebra homework to switch me out of work mode as I try and support the kids as much as my skills permit! On a more relaxing note, I try to go to the gym a couple of times a week (helped currently by my daughter joining me for moral support), but truthfully I love nothing better than either Friday night in front of the fire or Sunday afternoon lunch out with the family and a couple of glasses of wine …

Paul Wilding Strengthens DOORCO’s Sales Team

Paul Wilding

 

 

 

 

 

 

Last year, Paul Wilding joined DOORCO, the UK’s leading composite door supplier, alongside Mike Roe to support the growth of the business and continue to meet customer expectations. Six months in to his role, Paul tells us what it’s like to work for the UK’s fastest growing, independently owned composite door manufacturer:

“Having worked in the fenestration industry for over 30 years, joining DOORCO has been a refreshing and exciting change.  This is mainly due to working directly for Dan & Jayne Sullivan, who not only own the business, but are hands-on leaders of a fantastic team.

As well as looking for new sales, my role is to service existing customer accounts and the people behind DOORCO make this very easy.  We are able to make decisions fast, without having to run everything by a board of directors, but most importantly, we are trusted to make those decisions and empowered to do our jobs. And this means when faced with a customer, or prospective customer, we discuss the best way to support that account, whether it’s with marketing support, a bespoke product portfolio or some of the best service in the industry.

“Having the right products makes my job easier and with DOORCO the products speak for themselves.  Customers are looking for a composite door with consistent quality and service to back it up – products in stock and delivery when they need it.  This is exactly what DOORCO offers.  We offer the largest range of door styles in the UK and we have unique slabs, such as Monza II and LINKS, in our portfolio.  The three levels of supply are also key because it means we can service any business, large or small, with single, prepped slabs to full containers direct from Korea.

“Looking forward, painted products on a fast turnaround is key – DOORCO supplies painted doors in just five days, with no restriction on colour.  Popularity is growing for more contemporary styling – there will always be the desire for a traditional door, but the unique design of Monza II and LINKS, offers something totally modern to our customers.  Launched as an aluminium alternative, LINKS has opened discussions with both existing customers who supply aluminium, as well as potential new customers. But more than this, people are attracted to the aesthetics of the non-woodgrain finish as something different to put in a PVC-U frame.  Some of the innovations we have planned for this year will boost its popularity even further.

“I really feel I have joined DOORCO at an exciting time.  The business is growing fast, but in a strategically managed way and it’s great to be part of this journey from the early days.  If you’d like to find out more about DOORCO, please call me direct on 07789 681651.”