April 2018

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DOORCO’S 2018 Customer Charter Commits to Market Leading Service

Customer Charter 2



















Having established a strong reputation for innovation during its rise to market leadership, DOORCO Ltd, the UK’s largest independently owned composite door manufacturer has now raised the bar even higher. In a bid to be recognised as the most helpful composite door partner, DOORCO announces the launch of its 2018 Customer Charter outlining the service, quality and commitments its customers expect on every journey.

Jayne Sullivan, DOORCO’s Operations Director comments: “The five-point charter represents the culmination of views about what’s important to our customers across our three levels of door supply. Whether it’s a one-off prepped door, single or mixed pallets, or containers for large volume fabricators, each one is equally important to us and responsive service results in the ultimate customer satisfaction we strive for.

“We’ve talked for a long time about what makes DOORCO different, but the charter underpins this message by promising that 99% of our doors are in stock at any one time, doors will be prepped in three days, painted in five days, guaranteed next day delivery is available on all distribution orders made before 3pm and there will be free weekly deliveries.

“We made a conscious decision to invest heavily in IT and Technology through Project Diamond, and although we are still on our journey, early results have allowed us to make these bold commitments to the market. We want to offer our customers something solid. Rather than just a fluffy marketing ploy, DOORCO hereby commits to a service promise that can be measured and we as suppliers can be held accountable for if we fail. We want to be the front runner in the way suppliers treat you in the future.”

Here’s what our customers have to say about our service:

“DOORCO go the extra mile for their customers.” Keith Sadler, Managing Director, VISTA Panels

“The service we’ve received from DOORCO is of a quality that’s few and far between.” Jon Heyes, Director, Prescot Windows & Doors

“Right from the word go, DOORCO impressed us with their ‘open door’ policy when it came to showing us what they could offer to support a customer of our scale.” John Whalley, Managing Director, Nationwide Windows & Doors

“DOORCO is a brilliant supplier to work with. Deliveries are always as expected and if ever there is a problem, they’ll tell you straightaway. They’ll always do whatever they can to accommodate us with last minute orders.” Clare Formby, Assistant Production Planner, Total Glass

For more information call: 01625 428955 or visit: https://www.door-co.com/about-us/

Four Years and Counting…

Lisa Fisher, Customer Services Advisor, celebrates her four-year anniversary as part of team DOORCO. Lisa was one of the original members of the team and comments on the changes she has seen through the growth of the business and Lisa Fisher 1what it’s like to work for DOORCO:

“When I joined DOORCO four years ago we were quite a small team, but since that time the team has grown significantly. Every area of the business has grown a lot and is continuing to do so, and although the teams are larger and busier, we work really well together. We have lots of new customers of all shapes and sizes, and particularly on distribution where I work. The number of slabs now despatched on a daily basis has increased significantly, which brings new challenges to the job. Throughout this growth the core values of the business and the directors have remained. We are bigger, better and more professional, but it still feels like a family run business. DOORCO has looked after me from the get-go and I wouldn’t want to work anywhere else!”

DOORCO is always looking for enthusiastic and motivated people to join the team. For more information on current vacancies, or to send us a copy of your C.V. visit: https://www.door-co.com/jobs/