One of DOORCO’s main objectives is to innovate, not just our products but our service too. The 2018 Customer Charter is about outlining the service, quality and commitments customers can expect on every journey with clear service indicators that are easily measurable. It’s about boldly stating our purpose of being the most helpful composite door partner in the UK.
The five-point charter represents the culmination of views about what’s important to our customers across Distribution and Prepped Door Supply. Whether it’s a one-off prepped door or single or multiple pallet delivery; having the stock available, on quick lead times, delivered efficiently by friendly and open staff – its simple. Consistently achieving this, will result in the ultimate customer satisfaction we strive for.
We’ve talked for a long time about what makes DOORCO different, but the charter underpins this message by promising:
DOORCO is the leading innovator in the composite door industry, with a reputation for building the highest quality doors to match the increasing industry demands, DOORCO also offers a wide range of door designs appealing to both the commercial and retail sector and is consistently bringing new products to the market.
DOORCO offer 3 levels of supply to our customers, containers direct for large volume fabricators, stock orders from UK warehouse, where we will supply anything from 1 door to mixed pallet volumes, and lastly prepped door blanks, offering customised door specifications on size/hardware/ and pre-finish, all completed in our modern UK facility and turned around in 3-5 days.
Our manufacturing facility overseas is one of the most modern/ state of the art door facilities in the world, incorporating automated assembly systems to ensure consistency of production, and cost savings compared to most. DOORCO KR is audited by TRADA UK and displays the Q Mark certification stamp on every door, giving the UK customers peace of mind on manufacturing process and quality.
DOORCO is an independently owned business, managed by a team of highly skilled individuals with huge experience in the door industry. Customer service and satisfaction is key to everything we do, and listening and reacting to customer feedback, make our business pro-active with a “can do” mentality. The customer service team are always on hand to assist with any enquiry, and senior management are customer facing, and ready to discuss individual customer requirements.
In short – why choose us?
From our base in Macclesfield Cheshire the DOORCO customer service team process orders for door blanks next day on orders received before 3pm, prepped door blanks are supplied within 3 days, and painted door blanks supplied in 5, all pointing to an organised team pushing to exceed customer expectations.
Over the last decade, more than 3,000,000 composite doors have been manufactured and distributed from out state of the art factory in Macclesfield (36,000 ft2), also housing of customer service and logistics centres.DOORCO Ltd,