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The Team Behind The Brand

DOORCO’s General Manager, Matthew Le Masurier introduces us to some of the well-known faces in DOORCO’s senior management team and reveals how they are continuing to use their experience to drive the DOORCO brand forward.Matthew Le Masurier_0000041 web

The Team Behind The Brand

What is a brand? The direct definition is ‘a type of product manufactured by a particular company under a particular name’ but, it is far more than that. A brand is the personality of a business; it represents core values and what a company stands for. Take John Lewis & Partners – the name and brand were launched with the strapline ‘when you’re part of it, you put your heart into it’ which represents the idea that appreciating your staff, and the various skills they offer, makes them feel valued – and when they feel valued, great things can happen.

This resonates with DOORCO. As a company, we talk a lot about our brand because it’s important to us. Customers tell us how important it is to them too. And for DOORCO our brand is certainly our people. Day in day out, it’s the DOORCO people who sell and deliver the brand ethos and promise: from warehousing, to deliveries, to production, to customer services. As a fast-growing business, it has been critical to us to work hard to attract, retain and develop talented people to drive the business forward.

Meet The Senior Management Team

 

Mark T
Mark Towers, Senior Production and Technical Manager
Phil Taylor, Head of Procurement
Mike Roe, National Sales Manager
Ben
Ben Aspinall, IT & Marketing Manager
Adan Sullivan, Warehouse Manager
Michel Wnuk, Transport Manager
Natalie Coomer, Finance Manager
Stacey
Stacey Copeland, Customer Service Supervisor
Andrew Rowan, Quality Assurance Inspector

 

 

 

 

 

 

 

 

Find out more about DOORCO, meet the rest of our team or view our current vacancies by visiting: https://www.door-co.com/about-us/

Andrew Rowan

Meet The Senior Management Team:  Andrew Rowan

Andrew Rowan is our Quality Assurance Inspector: “My role is to identify and monitor any quality issues that may arise in order to liaise with the production team to implement controls and proactive preventative measures. Through structured, documented and fully implemented quality procedures, we can better manage customer expectations, Andrew Rowan, Quality Assurance Inspectoradhere to our high standards of consistent quality, and keep the DOORCO brand promise we’ve always set out to offer customers.”

 

Stacey Copeland

Meet The Senior Management Team:  Stacey Copeland

Stacey Copeland supervises the customer services department, managing and communicating work to ensure that all manufacturing orders are processed and despatched correctly and on time. Stacey comments: “We are a busy team, which at times makes training/ development tough.  But my team are well-trained, with good processes and Staceyprocedures in place, and a great rapport with our customers.  Everyone cares about our customers and our performance.

 

“As a business, DOORCO is always very keen on improving their customers experience and nothing is too much trouble, we all pull together to get the job done.  DOORCO is a family-run business and I feel very much part of that family.”

 

Natalie Coomer

Meet The Senior Management Team:  Natalie Coomer

Natalie Coomer is the Finance Manager, having worked her way up through training and personal developing – something she also strongly promotes in her team. Natalie has been part of the team implementing the internal system upgrades, and explains: “With the continued growth of the business, it is always a challenge keeping up with the volumeNatalie Coomer, Finance Manager and pace of workload, but our improved internal systems have allowed us manage this effectively and focus on monitoring performance and investment.

 

“I enjoy a diverse role, and collectively with my five-strong team deliver on company targets from purchase ledger to management reporting, and everything in between.

 

“I have direct access to the directors, they are hands-on, challenging but fully supportive of me and my role. DOORCO is a great team who will pull together to get anything delivered and have maintained this even through significant growth in all areas.  It’s this ethos that makes the difference.”

Michal Wnuk

Meet The Senior Management Team: Michal Wnuk

Michal Wnuk is the new Transport Manager, responsible for making sure everything is delivered on time in full, even when things are out of his control.  Working with the other departments, Michal’s aim is to fully digitalise the transport operation to give customers complete transparency and improve efficiencies and cost-savings and thus increasing DOORCO’s delivery capacity.Michel Wnuk, Transport Manager

 

Adam Sullivan

Meet The Senior Management Team:  Adam Sullivan

Adam Sullivan is the Warehouse Manager and has empowered his team to develop the stock-handling and ability to increase capacity to deliver on the fast turnarounds that are promised in the DOORCO Customer Charter. Adam describes DOORCO’s approach: “DOORCO is forever moving forward with our products; we don’t wait for trends we try to Adan Sullivan, Warehouse Managermake them. We pride ourselves on our can-do attitude and working hard to achieve the best possible service for our customers.”

 

Ben Aspinall

Meet The Senior Management Team:  Ben Aspinall

Ben Aspinall is the IT & Marketing Manager. Having worked and trained with Business Micros, Ben’s experience has transformed DOORCO’s internal systems and procedures, improving customer experience and delivering seamless onboarding for new customers.  Ben explains: “Keeping up with ever changing technological advances and continuing Benon the journey to make DOORCO internally fully digital will only further promote the company’s OTIF levels and overall customer experience. It is a great place to work. The company is innovative, creative and in-control of what happens, but most importantly customers can speak to anyone in the business, getting the personal touch.”

 

Mike Roe

Meet The Senior Management Team:  Mike Roe

 

Mike Roe has been part of DOORCO since the beginning and now heads up a sales team of four as National Sales Manager. Mike comments: “The sales team are responsible for driving new business, but also developing existing customer partnerships. There is a huge amount of door and window experience within the business and with this we aim to Mike Rpartner with our customers to develop their sales through unique products and a wide choice. We also listen to their requirements, provide technical support and thus guide product development. It’s all about delivering a great service.”

 

Phil Taylor

 Meet The Senior Management Team:  Phil Taylor

 

Phil Taylor joined DOORCO in September as Head of Procurement, a newly-created position that aims to develop a robust supply chain to support the business procurement strategy for growth.  Phil says: “Given the market dynamics over the past few years and continued uncertainty (economic/political/environmental), my role is to provide a stable, proactive approach to all procurement activity, identify areas of risk and collaborate with key partners to find solutions to maintain and protect continuity of supply. Our department is relatively new, so one of my initial tasks is to upskill the team and provide the market knowledge, product iPhil Taylor, Head of Procurementntel and confidence where necessary to challenge current processes.

“I have found DOORCO to be a dynamic and market leading brand that continually innovates and has customer service excellence at its heart with a supportive, collaborative and dynamic team culture.”