News

Promoting from within: DOORCO’s Ben Aspinall moves up the ranks

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DOORCO Ltd has grown to become the UK’s largest independently owned composite door manufacturer, thanks to its philosophy of attracting, retaining and developing its passionate team of people. The latest example of this is Ben Aspinall’s promotion to IT and Marketing Manager.

With a degree in Business Management and Marketing coupled with industry experience that spans more than a decade, Ben joined DOORCO a year ago as IT and Projects Lead. He comments: “After working alongside the team here on an IT project, I made the move to DOORCO because I recognised what a forward thinking and customer-centric business they are. It has been a busy year to say the least, from both the IT and marketing perspective. We’ve implemented a completely new IT management system which has enabled us to improve communication and customer service across the board. Customers of all sizes are now seeing the benefits of new ordering systems which help us keep the strong promises on stock and lead times that we make in our Customer Charter. It’s not stopping there though, with lots more initiatives about to hit. I’m delighted to be part of the team that’s helping DOORCO and our customers to be even more successful.”

Operation’s Director, Jayne Sullivan comments: “Ben has driven forward numerous key projects for DOORCO over the last 12 months and has proactively taken on more responsibility across both IT and marketing. This promotion rewards his commitment, leadership, teamwork and organisation and I am excited to see this team grow and add even more value to the business in the future.”

If you’re looking to join a business that cares about your career, DOORCO is recruiting now. Visit https://www.door-co.com/jobs for current vacancies

For more information call: 01625 428955

A bit of adooration this Valentine’s Day

Valentine’s Day can be quite a divisive subject matter. Perhaps one angle you haven’t considered yet is whether a door can be romantic? This month, I’ve been reflecting on how you could take advantage of the evocative symbolism of love through the charm of a beautiful door. Just call me cupid.

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You might think that a penchant for doors is a tad eccentric but let me assure you – it makes for perfect dating material. Classically, when you first meet someone an early question tends to be – what do you do? Telling them you take photos of doors normally raises an eyebrow, but intrigue is piqued. I tend to follow up that opening line by whipping out some of my finest photographs. Usually, the person takes an initial moment to assess my level of sanity and then admits that they hadn’t realised it until now, but perhaps they too, are into doors. 

Since there’s now common ground, the natural step is to go on a date and why not continue the shared interest through a door walk? Even if you’re not a door-obsessive, it’s a perfect date as there’s no distractions from getting to know each other aside from the occasional ‘Phwoar, there’s a cracker!’. 

 

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The key is picking an area where there’s bound to be plenty of interesting doors, punctuated with regular watering holes for refreshment along the way. In London, you’ll find classy doors in Kensington & Chelsea, bright ones in Notting Hill & Kentish Town and arty numbers in Shoreditch & Hackney. Add a Valentine’s twist by keeping an eye out for pink and rouge – two of my favourite colours on a door, particularly when coupled with a white painted wall. 

 

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In case you’re not convinced yet by the virtues of this line of dating, I’ve collected some feedback on a door walk date I went on earlier this year. We settled on Highgate as the perfect place for a gentle stroll and the only thing that stopped us walking all night was the pesky sunset. In his own words, “This date was the feel-good hit of my summer” and it “rocked my world”.

For those already happily coupled up, you may be scratching your head thinking of what present to express your love for the other person. Again, I urge you to think of the humble door. If you know your partner’s favourite colour, why not surprise them by giving the front door a makeover so they have something to smile at when they return home? Nothing says ‘I love you’ more than a personalised present and a public declaration of your adooration.

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So whether you’re already lucky in love or on the prowl, unlock the metaphorical door and embrace the opportunities it brings.

 

Until next time,

Jeyda – Chief Doork.

Creative Consultant, DOORCO

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DOORCO Supports Nigerian Kids to Achieve Football Dreams

In Summer of 2018, an ambitious parent had the idea to ask school and sports teams to donate old football kits to benefit those less fortunate than ourselves. By the end of the year, we had amassed boxes and boxes of kits, boots, jackets and balls which were going to make their way to Nigeria.  At this point, DOORCO offered to assist with packing and transport and they left our premises early December to arrive just in time for Christmas. The equipment was destined for Sanctuary Strikers FC, a youth football team based in Ibadan, that aims to nurture, develop and promote talent.

DOORCO was delighted to support this initiative which is being driven by a local parent (@mischahaddow) with support from Terra Nova School (@terranovaschool) and our local youth football team, Wilmslow Sports FC (@wilmslowsportsfc).  The ultimate aim is for the children from school or Wilmslow Sport to get together with SSFC for a friendly sometime in the future. Watch this space!

 

 

 

New DOORCO IT Innovative Set to Power Sales for the Entire Door Supply Chain

doorco-my door designer benefitsDOORCO Ltd is once again raising the bar with the launch of a fully comprehensive online customer support package that is set to transform how the sector sells.

“Working as closely with our customers as we do, we identified a need to make the process of generating leads, creating orders and ultimately selling more doors, even easier,” explains Ben Aspinall, DOORCO’s IT & Projects Lead. “Which is why we commissioned specialist development company, The Consultancy, to develop unique online customer packages, not only for our fabricator customers, but for installers too.

“Our fabricators can already order directly with DOORCO online, but this new package helps them do business with their customers online too. At the first level, our fabricators can now utilise our DOORCO door designer to power their own bespoke online ordering systems and door designers. This means their installer customers can generate instant quotes and orders from them directly via individual trade portals. Our fabricators can also provide their own version of the door designer to their ‘full door set’ customers to assist selling more doors online or closing the sale in the field. The whole system allows homeowners to design, quote and order doors online via Door slab and prepped slab fabricators and their installers.

“We haven’t stopped there though. We’ve also launched a stand-alone installer package to allow installers direct access to the DOORCO door designer, that can again be individually branded to their business and used on their website, or within their own business.

“In addition to this, on the DOORCO website at www.door-co.com, we also offer homeowners a door designer facility that allows them to browse the style, frame, colour, glass, and hardware options they’re considering and see them come together in the final door design, before they request a quote. These leads are then distributed to our fabricator and installer customers.

“The Consultancy holds all the data and images for the latest DOORCO range on file, therefore whenever a new product, colour or design is added to our portfolio, it is seamlessly integrated into the customer’s software.

“Introducing a full supply chain ordering system like this, that fits in with our existing online ordering systems, makes the entire process more efficient, more secure and more convenient, but most of all, door designers such as these generate more leads and more sales, which is precisely the kind of support we want to offer DOORCO fabricators and installers.

“Thanks to our customers, DOORCO’s growth into one of the leading suppliers in the UK has been rapid, but we have very different ideas about what market leadership looks like. It’s not just about supplying product in volume, it’s about doing it with consistently high standards, high levels of customer satisfaction and aiming to exceed customer expectations time and time again. These new online customer packages are the latest offering to demonstrate in real terms our commitment to customers along the supply chain.”

 

For more information call: 01625 428955

Top 5 holidays for door lovers in 2019

A new year, a new beginning. I hold my hands up and admit that every year, I’m firmly in the camp of people who start up an entire timetable of relentless self-improvement initiatives. Daily yoga, reading more and thinking more about the environment are the type of activities that tend to feature heavily in the self-promised list. Another job for January is of course, planning the year’s holidays. If you’re the same and wanting some winter sun inspiration, here are my top 5 finds from around the world in the last couple of years.

5 – Picturesque Prague
In fifth place, the capital of the Czech Republic has an astonishingly large collection of gorgeous doors. It’s bizarre that this fact hasn’t been heralded by the multiples of men who’ve descended upon the city as part of a boozey stag weekend! I walked around mesmerised by all of the architecture and the ornate doors to match.

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4 – Sizzling Seville
If you’re in the market for a scorching holiday with excellent wine, mouthwatering tapas and exquisite doors then Seville has got to be on your list. The old town in the centre boasts row after row of streets adorned with outside restaurants and bars who gently sprinkle water on their guests to stay cool. If you’ve sufficiently rubbed in the factor 50, then just a short walk around will give you the chance to see hundreds of beautifully elaborate doors.

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3 – Maze-like Marrakech
There’s nothing quite like the hustle-bustle down all the winding alleys in the centre of the Moroccan city Marrakech. The tiny streets are filled with markets full of the most intricately designed clothes, art and amazing herbs and spices. The colourful doors are absolutely dazzling and often covered in hand-carved designs that look like they would have taken years to sculpt into perfection.

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2 – Grandiose Gdansk
The Polish city of Gdansk is definitely one that sits in the shadow of its more well-known siblings, Krakow and Warsaw. Like any younger child, it has qualities that shouldn’t be underlooked. The Old Town, which comes in the form of an extremely long street, is full of spectacularly transformed architecture. About 90% of the city was destroyed during the war but over the last 70 years much of it has been rebuilt and fortunately the design of doors was a detail that hasn’t been missed.

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1 – Funky Funchal
When my family announced their next planned holiday was to Madeira, I have to confess I was initially fairly sceptical. Upon hearing about a street in the centre where artists from around the world have been commissioned to paint art onto every door, I got straight onto Skyscanner and booked flights to surprise my parents and join them. I was in for a treat. The painted street didn’t disappoint and even better still – hundreds of doors across the whole island blew me away. There’s a Cuban-esque feel to the crumbling back streets with shutter laced houses and I’m not sure I’ve ever seen such a high number of bright, vivid and exotically coloured doors in such a small radius. For that reason, Funchal has to be crowned the top destination for door lovers to head to this year.

 

If your budget doesn’t quite extend to any of these places, why not use some of these photos to help inspire your colour choices and decor for your door at home? We might not have the same weather, but you can still create a ray of sunshine with a bold choice of colour on your front door.

 

Until next time,

Jeyda – Chief Doork.

Creative Consultant, DOORCO

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Dress Your Door For Christmas

As the end of the year and festive season looms ahead of us, shops fill their aisles with an array of shiny, well-marketed Christmas products that we flock to buy in a frenzied rush. It’s easy to see how you could be cynical about the consumerist direction that the once religious holiday has taken. However, I’d implore you to think again…

When else in the year can you not only indulge in your own body weight of food and drink, you’re actively encouraged to do so?  When else do you get the joy of seeing such public displays of excitement?

December is a phenomenal month for door hunting. I love to wrap up in my knitted scarf and hat, head out to the streets and admire all the creative ways that people find to decorate their homes in time for Christmas.

The king of the festive door décor is the wreath, but you could go one step further by creating a garland to surround the door.   The best ones are home made, which means a perfect Sunday afternoon activity crafting away.  Choosing materials is where a real opportunity to get creative happens:

I’d recommend choosing materials that complement the colour of your door. Despite the old adage ‘red and green should never be seen’, I think a door adorned with leafy green looks beautiful against a crimson door.  If you want to go for the traditional approach, then use evergreen, incorporate some holly and even add a bit of colour with some Christmas baubles. For other brightly coloured doors, you could use twigs & pine cones and then use a white or silver spray paint to give a wintery effect to the finished piece.

A particular favourite I’ve seen involves digging into that jar of cork tops you’ve been saving for no real purpose. You can drill a hole through a few corks, sling a wire through the gap and make yourself a fun decoration to remember all those nights with only hazy remaining memories.

For kids, let them turn the front door into a giant snowman, reindeer, Santa or most recently a Minion. I think everybody derives happiness from a well put together door, but one made by children of their favourite character is extra special.

If arts and crafts just isn’t your thing, don’t let this get in the way – a door framed by tasteful fairy lights does a fantastic job of adding a smile to passerby’s faces and what better a gift can you give this year?

 

Until next time,

Jeyda – Chief Doork.

Creative Consultant, DOORCO

Jeyda logo

Stocked And Ready

December stock

At a time when orders are flooding in to get work finished by Christmas, suppliers may struggle to keep up with demand.  This will not be the case for leading composite door manufacturer, DOORCO Ltd, as they announce that they have been actively increasing stock levels to ensure they will be fully stocked throughout December, and ready to deliver when the doors open for 2019.

 

“One of the most important factors in any supply chain is stock.  If you don’t hold good stock levels, you can’t deliver on any other of your service promises,” says Adam Sullivan, DOORCO’s Warehouse Manager. “For DOORCO, our 99% stock promise is the first point in our Customer Charter.  Throughout the year we have been delivering prepped doors 98.3% OTIF, as well as servicing the distribution side of the business which has grown by 55%. But, as we head into December we know that orders will start flooding in as fabricator and installer customers are looking to get jobs signed off before Christmas.  At a time of year when stock gets typically diminished, we’ve decided to do the opposite and ramp our UK stock levels and scheduled deliveries from DOORCO Korea and other partners, to ensure we are ready and waiting for the final push of 2018.

 

“Equally as important to us is that we don’t start January with diminished stock.  Our customers want to hit the ground running in 2019, and we not only want to be right beside them, but one step ahead.  So, whether single, mixed pallet or prepped door, we aim to have it in stock for quick delivery from the first working day in January.

 

“Our Customer Charter is there for a reason.  DOORCO customers need to know they can have what they need, when they want it, and it all starts with making sure the product is available in the first place. Making this extra investment in stock levels at this critical time of year is imperative to continuing to deliver the outstanding service our customers have come to expect from DOORCO, without exception.”

 

All product information is readily available on DOORCO’s website: www.door-co.com, or call Customer Services on 01625 428955

Save Time and Money with DOORCO’s 4 Panel Pre App Door

4 Panel Pre AppDOORCO is pleased to report that its 4 Panel Pre App door slab takes second place in the popularity stakes with fabricators thanks to its flexibility and simplicity. In a time when efficiency has never been more important, the product ticks all the boxes, genuinely saving time, money and wastage, as well as being able to produce around 60% of all traditional door styles, from just one slab.

 

Dan Sullivan, DOORCO’s MD explains: “The well thought out design of the 4 Panel Pre App door slab has made it one of the most popular choices amongst our fabricator customers for producing traditional doors. This is simply because it is one of the most versatile products we offer – in fact 60% of all door styles can be made using a 4 Panel Pre App slab. Rather than a woodgrain solid slab, customers opt for the 4 Panel Pre App as it has apertures created during the manufacturing process which makes a substantial impact on their fabrication process. Each door will shave 49 seconds off the CNC machining time and produce significantly less wastage, meaning they save on both labour and skip hire too, all of which results in genuine financial savings across the board.

 

“As well as pre-cut apertures, the 4 Panel Pre App has a removable rail which makes it even more versatile.  Fabricators can easily manufacture five of our most widely produced designs – standard four panel designs such as Penina, Carnoustie and Birkdale, and half lite designs such as Lytham and Lytham Grid – all from just one slab.  The 4 Panel Pre App is available with seven colour choices on next day delivery, or coloured in any premium colour, RAL or stain and delivered in five days.
“In the world of manufacturing we are all looking to save time and money and the 4 Panel Pre App is aimed at doing just this. In our own state of the art prepping facility, we have we have saved thousands of pounds on waste disposal, which we have been able to pass on to our prepped door customers.  We want to make sure those who fabricate composite doors are aware that they could achieve the same cost savings.

 

“While we are focused on cuts and savings, it is also important to point out that the quality and aesthetics of the finished product have not been diminished.  The slab has been rigorously tested so it is PAS24 and Document Q approved.  DOORCO is renowned for the quality of our slabs and the 4 Panel Pre App performs exactly the same as any other product in our range, but with even more convenience and genuine savings across the board.”

 

For more information call: 01625 428955

Never A No With DOORCO

Dan Sullivan, MD of leading composite door supplier, DOORCO, reviews the bold service statements the company has made this year and explains to Glass News what’s been happening behind the scenes to make it all possible.

 

In today’s hyper-connected world everything is accessible immediately and customers expect better service than ever.  In a recent survey of customer service leaders, it was found that 66% of customers switched brands because of poor service. This is something we never want to happen and why DOORCO has taken the market by storm with bold promises that challenge the status quo.  Customer service is very much at the heart of everything we do.  Every person in the DOORCO team understands that and works hard together to focus on just one thing – meeting the needs and expectations of our customers.

 

All about service

Earlier this year, we launched a Customer Charter that lays out our promises to customers with regards to service levels across Distribution and Prepped Door supply.  The Customer Charter was borne from the feedback of our customers and offers clear service indicators, so they know what they can expect from working with DOORCO.  It also sets clear goals for us, to make sure we’re consistently doing what we say we’ll do. The Charter states that:

  • 99% of our doors are in stock at any one time
  • Doors are prepped in three days
  • Next day delivery on all distribution orders made before 3pm
  • Doors are painted in five days
  • Free weekly deliveries

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By making such a bold statement to the whole market through advertising, there was no way we could fail and this made us even more accountable.  We’re now over six months on and we’re delivering against the five points of the charter 98.3% on time and in full.  Everyone at DOORCO has been instrumental in making the charter not just achievable, but successful.  The results are happy customers, happy customers’ customers and of course, increased sales of composite doors for everyone.

 

Above and beyond

We’re not stopping there:  our service philosophy goes above and beyond our Customer Charter because our core strategy lies in the scope of the service we offer. My biggest personal dislike is the word “no” or “can’t”, so when it comes to our own customers, we never want to say those words.  Our prepping service is a good example of this: it comes with no restrictions.  DOORCO customers can order any slab, design, colour, glazing cassette and glass combination to be delivered in three days, prepped for any lock, hinge, door furniture, opening configuration and they can even choose whether the edgebanding is painted or not.  It is not governed by protocol and we don’t tell our customers which products can be used on our slabs.  Our intention is to be as helpful as we possibly can with our can-do approach.

 

We also offer a specialist glazing service which means we can supply doors pre-glazed using the Urban, TriSYS or Inox cassette systems, within three to seven days depending on the complexity of the design.

 

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Investing to keep customers ahead

For the past few months, we’ve been working hard behind the scenes to make sure we don’t suffer the pains of growth and end up making empty promises to our customers.  Our focus is on efficiency – speed and service without any compromise on quality – as we continue our strategic growth plan, investing in not only in machinery, but also IT and People.  Everything is undertaken with a combination of thought, planning, commitment and of course, the skill of our team to deliver.  We have put a lot of effort into streamlining our manufacturing processes and increasing our prepping capacity. We are now running two state of the art, custom built Schubox paint lines.  We’ve also added a new Biesse Rover A-1632 processing centre, taking our total CNC machine count to four. Relatively new to the market, the precision, quality and speed of this machine is seriously impressive.

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Not resting on our laurels

This latest round of investment is to support future growth and will hopefully result in us being able to update the 2019 Customer Charter with even faster turnarounds – just because we are delivering as promised and quicker than most of our competitors, we certainly don’t want to stand still. And while we’re striving for improvement, we’re determined to keep our eye on the basics – the DOORCO team are working hard to ensure we continue to deliver, so this investment is also about supporting them with the best tools to do their jobs.

 

 

With DOORCO it is never a “no” – we don’t make empty promises or impose protocol.  We are focused one thing – meeting the needs and expectations of our customers and our fully flexible prepped door service is the perfect example of meeting this aim.

 

Why not come and see for yourself? Our door is always open – we welcome any new potential customers is to visit our facility, meet the team, see the quality of our products, and understand the benefits of working with a supplier that has a can-do approach.

 

For more information call: 01625 428955 or visit: www.door-co.com.